Press office Press office Lucky Christina wins a Mini Cooper D in the Holiday Extras® prize draw
Stafford resident Christina Noble has had a Christmas to remember after winning a brand new Mini...Holidaymakers unprepared for the worst
Despite recent travel troubles hitting the headlines, 65% of festive holidaymakers still...Half of Brits plan to escape for the festive season
Nearly 50% of Brits are hoping to head abroad during the Christmas break, according to the...Emma Jackson wins the makeover of dreams
Emma Jackson, who is part of the award winning contact centre team at Holiday Extras®, wins...Holiday Extras® wins CTTG Star Award
Holiday Extras®, came away victorious from the CTTG Star Awards 2008 with the award for Best...Pampered pets are the new children
An online poll conducted by Holiday Extras®, holidayextras.com, provides evidence that...Holiday Extras 'Win a Mini' competition
Holiday Extras® 'Win a Mini' competition - remember to enter before December 19Holiday Extras new look website wins critical acclaim
Holiday Extras new and improved website has been praised by Webuser, the UK's best selling...Holiday Extras® recognised by the National Business Awards
Leading travel add-ons expert Holiday Extras® would like to extend its congratulations to...Exclusive offer for the Yotel Gatwick
Holiday Extras®exclusive offer for the Yotel Gatwick South Terminal
Holiday Extras® named Best Airport Parking Company at the British Travel Awards 2008.Holiday Extras® launch brand new, easier to use website
Holiday Extras®, the UK market leader in holiday add-ons including airport...Holiday Extras® encourages research before travel
This week, Holiday Extras® asked customers: 'Do you read about a country's culture...Holiday Extras® call centre - no.1 for customer service
Holiday Extras® call centre in Kent has been named as the UK's Top 50 Call Centre...Travellers can't weight to get home!
This week, Holiday Extras® asked customers: 'Do you usually put on weight when on..."Do you pack the right amount when you go on holiday?"
This week, Holiday Extras® asked customers: "Do you find that you have packed the..."How are you dealing with the credit crunch?"
This week, Holiday Extras® asked customers: "How are you dealing with the credit...New developments at Airparks® sites
Leading airport car parking company Airparks® has announced details of the latest...Holiday Extras® and easyJet team up in exclusive airport parking deal
Holiday Extras® has today joined forces with easyJet, Europe's leading low cost...Holiday Extras® asks customers about their favourite type of holiday
This week, Holiday Extras® asked customers: "What is your favourite type of holiday?"Holiday Extras® offer the newly refurbished Heathrow Ramada
Holiday Extras® is delighted to offer great value stays at the Heathrow Ramada HotelWhat we all really want from our hotel
Holiday Extras®Poll: "What item would you most like to acquire from your hotel room?"Holiday Extras® response to XL administration
Following the announcement of XL Leisure Group's administration on September 12, 2008, Holiday...
The Holiday Extras® online poll asked: 'How much do you usually pay per person for...Airparks offer more space at Cardiff | Press release
Cardiff Airparks now has more spaces to offer following the acquisition of local competitor Old...Holiday Extras® offers travelguru.tv competition
Visitors to the Holiday Extras® site will be tempted by a series of free to enter...Begin your golfing holiday with 'Meet and Greet' parking
Keep your golfing getaway easy going and book 'Meet and Greet' airport parking.What travellers dread forgetting most on holiday
Holiday Extras®poll reveals what would be the most disastrous thing to forget on...The weekly Holiday Extras® poll
This week, Holiday Extras® asked customers: 'Do you know how to calculate your...Holiday Extras® after the collapse of XL
Holiday Extras® call centre has been named as one of the UK’s Top 50 Call Centres for...One of UK's Top 50 Call Centres for Customer Service
Holiday Extras® call centre in Newingreen, Kent has been named as one of the UK’s Top...You can't beat a nice cup of tea, according to Holiday Extras®
We love our holidays abroad, but we also love our home comforts.Business Award nomination for Holiday Extras®
Kent-based travel add-on company Holiday Extras® has been shortlisted for the 2008...Holiday Extras® offer new Bristol airport hotel
Travellers flying from Bristol Airport can now book a great value hotel stay at the Redwood Hotel...Holiday Extras® and the AA in parking partnership
The company has now announced details of a partnership with the AA to supply its members with an...Holiday Extras® remembers travel insurance
Following the publication of a new Foreign Office report, Holiday Extras is urging holiday-makers...
Hythe-based company Holiday Extras® took part in a week of activity-filled days that...Unbeatable summer rates at Airparks Gatwick
Great new prices for airport parking at Gatwick are sure to be welcomed by consumers.Holiday Extras® hotel summer offers
Holiday Extras®, the market leader for holiday add-ons, is offering the chance to...Holiday Extras® celebrates 25 years
Holiday Extras has just celebrated its 25th anniversary and they’ve been remembering the...Holiday Extras® builds for the future
Holiday Extras® has been granted planning permission to build a 15,000 square foot...Special spring offers for Airparks
Holiday Extras® has launched a range of special offers on airport parking at... Holiday Extras, the market leader in UK airport hotels and parking, has announced a huge...Play it safe with long journeys
Following the Government’s warning that a fifth of accidents on major roads are caused by...Air travel worries for anxious Brits
Half of UK airport users are anxious about air travel, says research released by Holiday Extras,...
Following a recent news item in Which? Travel, Holiday Extras clarify best price.
For a fantastic start to the New Year, Holiday Extras is launching a New Year theatre break offer...
Q-Park airport car parks at Gatwick, Manchester, Newcastle and Glasgow re-brand as AirparksQ-Park and Holiday Extras® alliance
Holiday Extras® has acquired BCP and will manage some of Q-Park’s GB off...Cheap parking at London City Airport
Travellers from London City Airport can now benefit from cheaper parking.
Low cost comfort for business travellers is now available with great hotel deals from Holiday...October 13, 2008
The Holiday Extras® call centre in Newingreen, Kent has been named as the UK's Number One in the Entertainment Travel and Leisure sector of the Top 50 Call Centres awards. Holiday Extras scored 85% for customer service against an industry average of 82%.
The award was made after detailed research involving 20,000 'mystery shopper' calls to 50 of the UK's leading call centres. Holiday Extras' call centre was examined across 50 different criteria in five key areas of service: timeliness, ease of use, reliability, staff knowledge and personalised service.
Peter Mooney, head of operations at Holiday Extras, said: "It's wonderful to be recognised as the best in our industry and is a tremendous boost for the call centre team. To receive this superb endorsement from our customers is the best that any company can ask for. We have a fantastic team and they are a key part of our business success story."
The prestigious awards, organised by CMP, publishers of Call Centre Focus magazine, and sponsored by Siemens, recognises Holiday Extras' dedication to providing an excellent customer experience.
Holiday Extras' call centre was invited to join the Top 50 initiative from more than 5,000 call centres in the UK, and initially stood out thanks to its numerous accolades and the positive feedback received from customers and industry experts.
-Ends-
Note for editors
About Call Centre Focus
Call Centre Focus is the UK's leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. In short, it is a one-stop-shop for call centre professionals everywhere.
About Top 50 Call Centres
The Top 50 Call Centre initiative is a benchmarking exercise in partnership with GfK NOP, a leading independent market research organisation, and sponsored by Siemens, that aims to help call centres determine how the general public thinks they are performing through over '20,000' mystery shopping calls, half of which come from current customers of each independent call centre.
Calls will be rated for customer service criteria identified by the customers themselves, including timeliness, ease of use, reliability, staff knowledge and personalisation. The calls will reflect different enquiry types, from simple requests to more complex enquiries, truly reflecting the range of calls the call centre receives. They will take place at different times of day, during peak and non-peak periods, including weekends.
About Siemens Enterprise Communications
Siemens Enterprise Communications is one of the world's leading suppliers of Unified Communications technologies. The company's unique Open Communications approach to providing software, solutions and services for enterprises of all sizes enables business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure.
Holiday Extras is the UK number one for pre-booked airport hotels and airport parking, taking bookings for over 5.4 million travellers each year.
The company offer a wide choice of holiday add-ons including airport lounges, airports by rail, London theatre breaks, UK theme park breaks, and travel insurance.
For more information and to book please visit www.holidayextras.com or call 0871 360 2186.
Contacts
For more information please email Helen Gillilan or Michael Johnson, or call 01303 816 335.
Staff volunteer at the Grandsons of Abraham orphanage in Mombasa.
UK airport hotel upgrades
Holiday Extras® has launched 'Undercover Hotels'; a new service offering top...
London show with a free hotel stay
Holiday Extras® summer of lurve 2007